Shipping & Returns – Cogan Couture

When does it ship?: Orders go out within two working days. You get a tracking number the moment the label prints. Made-to-order pieces say their own turnaround on the listing.; Couture Collection pieces are made for you by our print partner and ship separately, with their own tracking: usually 3–7 business days, or 2–3 weeks for the knitted sweaters and the cut-and-sewn collars and leashes. Each listing says which.
How does it ship, and what does it cost?: USPS, tracked and insured. Boutique pieces are a flat $8 inside the United States. Couture Collection pieces ship at the carrier’s real cost, with no markup; you’ll see the exact amount at checkout. We ship to the US only for now.
Can I pick it up?: There’s no pickup address — I work out of my house, so nobody comes to the door. What I can do instead: if you’re local, choose Meet in Springboro at checkout and we’ll agree a public spot in town that suits us both. It costs nothing and we sort out the where and when after the order. Everything else ships.
Returns: Curated pieces are returnable when they are materially different from the description or the photographs; otherwise they are final sale. The measurements and the condition grade are there so that you know exactly what you are getting before you decide — they do the work up front, so the return policy can be one sentence.; Handmade pieces: if it arrives damaged, or it isn’t what the listing said, tell me within seven days and I will make it right. Made-to-order pieces are final.; Couture Collection pieces are made to order just for you, so they can’t be returned for a change of mind or a different size — please check the size notes on the listing. If one arrives damaged, misprinted or not as described, send a photograph within 30 days of delivery and we’ll replace it at no cost.
Something arrived wrong: Write to hello@cogancouture.com with the order number and a photograph. I read everything myself, usually the same evening.